Empeople Digital Banking FAQs

To enroll in digital banking, watch our how-to video, or follow the steps below.

• Select the digital banking login box on the website home page.
• Select the “First-Time User” link in the green digital banking login dropdown.
• You will be asked to provide the Social Security number, member number, email, and phone number address of the primary account owner on file at the credit union.
• A security code will be sent to you via SMS text.
• Once received, enter the security code number.
• Follow the on-screen instructions and you will be enrolled in digital banking, accessible from any device.

Download the Empeople mobile banking app:

• Apple Store
• Google Play
• Or text* APPLE or ANDROID to (309) 743-1001

*Message and data rates may apply.

To reset your password, watch our how-to video, or follow the steps below.

• Desktop browser: Go to empeople.com, select “Log In” and then select “Forgot your username or password?”
• Mobile app: Open your app and select “Forgot?” Then follow the on-screen prompts.

You may also contact member services at (800) 338-6739 for additional assistance.

To learn how to send a secure message in digital banking, watch our how-to video.

Inside the digital banking platform:

• Select “Messages” from the menu, then select “Start a Conversation” to begin drafting your secure message to our support team with your questions.
• For additional help, please call our member service center at (800) 338-6739.

Joint users share login credentials with primary account owners. Simply follow the steps in the above FAQ to enroll in Empeople Digital Banking and share your login credentials with your joint account owner.

You can add two-factor authentication (2FA) for you and a joint member on your account. This is especially helpful if you have a joint owner on your account and need more than one phone number or email address to receive authentication codes.

To receive authentication codes via voice, text, email, FIDO security key, or an authenticator app:

• Watch our how-to video; or
• Follow this step-by-step guide.

2FA tips:

• Enable cookies to avoid receiving codes every time you log in.
• If an incorrect passcode is entered five times, for security purposes, the app removes all digital banking data from the device and will require you to reauthenticate after a 24-hour lock-out period. Should this happen, please contact us during business hours at (800) 338-6739.

Within digital banking, select your account profile settings:

• Desktop browser: From the left menu, scroll to the bottom and select your profile (name). Select “Account settings”> “Security”> “Edit Password.” Follow the on-screen prompts.
• Mobile app: Select the menu in the upper left of your mobile device. At the bottom of the menu, select your name. Select “Settings” > “Security” > “Change Password” and follow the on-screen prompts.

To reset your password, watch our how-to video, or follow the steps below.

• Desktop browser: Go to empeople.com and select “Log In” and then select “Forgot your username or password?”
• Mobile app: Open your app and select “Forgot?” Then follow the on-screen prompts.

You may also contact member services at (800) 338-6739 for additional assistance.

To support the security measures that keep your data safe, we require the use of a modern browser. As new versions of browsers are released, our digital banking platform will stop supporting older versions.

Empeople Digital Banking is supported on these browsers:

• Google Chrome
• Apple Safari
• Microsoft Edge
• Mozilla Firefox

Note: Internet Explorer (IE) is not supported.

You will be logged out after 10 minutes of inactivity.

Yes. Empeople provides secure financial services through a protocol known as the Secure Sockets Layer (SSL).

• This protocol prevents other computers from eavesdropping by encrypting all data transmitted between our site and your device.
• The Secure Sockets Layer sends your browser a signed, non-forgeable, digital certificate to validate our site to you.

If you are being asked for a verification code each time you log in, it may mean cookies have not been enabled in your browser.

Visit the settings section of your web browser, navigate to privacy and security settings, and follow the browser-specific instructions for enabling and disabling cookies.

To set up transaction alerts, watch our how-to video, or follow the steps below.

From your digital banking dashboard:

• Navigate to “Alert Preferences.”
• Select “Balances, transactions, and deposits.”
• Select “+ Add Alert.”
• Fill out notification thresholds and notification preferences.

You can deposit checks easily with e-deposits.

For instructions on how to use this service, watch our how-to video or follow this step-by-step guide.

Yes, once inside digital banking:

• Select “Mortgage” from the account or dashboard menu.
• Select “Manage Account” to view additional mortgage information; transactions and account details are viewable.
• Select the back arrow to return to the previous digital banking page.

To make a mortgage principal-only payment: 

• To begin, log in to digital banking and select your mortgage account from the dashboard.
• When the “Principal Only Payments” card is selected, you will move to the principal-only payments screen.
• Follow the on-screen prompts to finish making your payment.

A few things to note:

• Payments will post to your mortgage on the next business day.
• Your regular mortgage payment must not be past-due to make a principal payment.

To initiate a transfer to an external financial institution, follow the below instructions:

• Select “Transfers” from the side navigation.
• Select “+External account.”
• Enter account name, financial institution routing number and account number.
• Select “Account type – Checking or Savings.”
• Select “Submit.”
• You will receive a notification with further instructions to verify the small micro-deposits by the date indicated in the message. Within 1 to 3 days, you will see the micro-deposits in your account.
• Select “OK.”
• Once the micro-deposits appear in the external account (at the other institution), simply enter the amounts and select “Confirm.”  
• You are now able to transfer funds to an account at this institution’s account without completing this verification process each time.

Yes. If you have already enrolled in e-statements:

• Select “E-Documents” from the left menu.
• Select the document you wish to print or download.
• Select “View and Print” and the document is downloaded to your device to view.
• Select “Save” or “Print.”

To view and download your tax forms, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• Navigate to the left menu.
• Select “E-Documents.”
•  Scroll to tax documents.
• Choose the tax document you’d like to view or download.
• Select “View and Print” and the document is downloaded to your device to view.
• Select “Save” or “Print.”

You can view copies of your cleared checks by:

• Locating the draft number in your account history. (Optional: You can tag and/or add notes.)
• Next, select “View” to see the check image.
• If needed, select “Ask us about this transaction.”

Once logged in to digital banking, from the left menu, select “Accounts”> “Checking”> “Order Checks,” then follow the on-screen instructions.

While logged into digital banking:

• Select “Accounts.”
• Next, select your Visa card account from the left menu. Your card transactions, if any, will display.
• To make a payment, select “Manage Account.”
• Select “Make a Payment” and enter your payment amount and payment date.

Note: If you wish to make a payment from your Empeople account, you may do so by selecting your credit card tile from the dashboard and selecting the “Pay” button.

If you have additional questions, please contact member services at (800) 338-6739.

You may obtain up to 12 months of activity through digital banking and up to 18 months of statements in digital banking if you are enrolled in e-statements.

Yes, once in digital banking, from the dashboard:

• Select “Member Transfer.”
• Select which account to transfer from.
• Enter member name to transfer to.
• Enter member number to transfer to.
• Enter account type to transfer to – share or loan.
• Enter the share or loan number.
• Enter the dollar amount.
• Select “Submit.”

You can view all of your accounts with Empeople through digital banking.

No, your pending bill payments or transfers will not be impacted by re-enrolling in digital banking.

To set up a recurring transfer to an account at Empeople or another financial institution, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• Select “Transfer.”
• Select your “from” and “to” accounts and the transfer amount.
• Select “More Options” and fill your preferences.
• Select “Submit.”

Note: You may edit your recurring transfers at any time.

To set up Empeople Bill Pay, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• On left menu, select “Payments.”
• Select “Bill Pay.”
• Verify your auto-filled personal information.
• Select “Enroll.”
• Follow the on-screen instructions to set up the bills you’d like to pay electronically.

Yes, to open a new savings sub-share, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• Select your account profile.
• Choose “Add an Account.”
• Select “Open a New Share or Certificate.”
• Follow the on-screen prompts to select a savings account type and fund your account.

Note: You can open seven sub-shares through digital banking. Need more? Send us a secure message and we’ll be happy to assist.

Yes, to open a new certificate, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• Select your account profile.
• Choose “Add an account.”
• Select “Open a new share or certificate.”
• Follow the on-screen prompts to select a certificate term and fund your account.

Yes, to open another member account, watch our how-to video or follow the steps below.

From your digital banking dashboard:

• Select your account profile.
• Choose “Add an Account.”
• Select “Open a New Membership.”
• Follow the on-screen prompts to apply for an additional membership account.

Reorder accounts and personalize dashboard

Watch this one-minute video to learn how it’s done.

Add a photo or logo to your profile

• Select “Profile” from the upper right or lower left menu.
• Navigate to the pencil and add an image from your computer.
• Crop/adjust the image as needed and save.

Personalize account-specific message alerts:

To send account notifications automatically to your mobile device or email:

• Select “Accounts.”
• Select the account for which you want to set up an alert.
• Select “Alert Preferences” from the green button menu and follow the on-screen options to enable alerts.

Set user alerts:

To set up alerts notifying you of logins, password changes, and more:

• Navigate to your account profile and then select “Settings.”
• Under “Alerts,” toggle on the user alert(s) you prefer to receive.
• Select the delivery method you prefer to receive account notifications — either SMS text or email delivery.

Renaming accounts:

To rename savings shares and loans, watch our how-to video, or follow the steps below.

• Navigate to your account profile and then select “Account Settings.”
• Under “Accounts,” select the account you’d like to rename.
• Select “Rename” on top right corner.
• Type your unique account name.
• Toggle desired display options.
• Select “Save.”

Hiding and unhiding shares from your dashboard:

To hide and unhide shares, watch our how-to video, or follow the steps below.

• Navigate to your account profile and then select “Account Settings.”
• Under “Accounts,” select the account you’d like to hide or unhide.
• Toggle desired display option.

To toggle between multiple accounts in Empeople digital banking, watch our how-to video, or follow the instructions below.

While logged into the digital banking app:

• Navigate to the ^ (bottom left corner, next to your name) and select “Add Profile.”
• Enter username and password of the account you would like to add (this account must also be enrolled in digital banking) and enter the security code sent to you.
• Set up a four-digit passcode. (Optional: enable Face ID.)
• The four-digit passcode must be entered each time if Face ID is not enabled.

If you’re trying to locate an ATM while logged into digital banking on an Android phone, ensure your location permissions are turned on.