You will receive a new member account number(s) in September, but your balances and information will transfer to our new system.

Effective immediately, you may receive better rates on your savings accounts.

With the conversion to TSB Financial, a division of Empeople Credit Union, you are an Empeople member and will receive a new member account number. We will be sending communications mid-September outlining your new member account number(s), the accounts and loans tied to that membership, and the debit card(s) and joint owners (if any) associated with them. You will need your account number to register for Empeople Digital Banking. Please note: You may receive multiple new member account numbers and communications, as we will group your existing accounts and loans by like ownership (e.g. individual, joint, business, etc.).

Every member will have a membership account, also known as a “primary share,” which we will fund with $5 on your behalf. This account represents your share of ownership in the credit union.

Empeople’s routing number is 271186423. There is no need to update stored payee information to replace TSB Financial’s routing number, as it is still valid and will continue working after core merger.

Debit cards

Your TSB Bank debit cards will continue to work through September 28, 2025. Your new Empeople debit cards will arrive in the mail by mid-September. Please review email and paper mail carefully for important information on switching out your debit card.

To activate and create a PIN for your new Empeople debit card, call the phone number on the back of the card from the primary phone number on your account.

Credit cards

Your TSB Bank credit cards will continue to work until they expire.

For questions about your credit card, or to report a lost or stolen card, please call the number on the back of your card.

Your loans will remain at TSB Financial with your current balances, rates and terms. However, loan disclosures will now reference Empeople Credit Union as your servicer. Until core conversion on September 29, you can continue to make loan payments as you have been.

You will receive communication via email and letter about your member number and how to set up digital banking, at which point you can make loan payments through Empeople Digital Banking.

Automatic loan payments

Home equity loans

Because TSB Financial is a division of Empeople Credit Union, what were previously known as “CDs” (certificates of deposit) will be called “Share Certificates,” per NCUA regulations. If you currently have a certificate with TSB, your current rate will remain the same. When your certificate matures, it will automatically renew for your convenience, and you will receive whatever rate is effective at the time of renewal. All TSB certificates that automatically renew will follow Empeople Credit Union compounding and crediting scheduling. If you are unsure how your certificate is set up, or you want to change instructions, please call us at (800) 338-6739.

Your TSB Bank checks are still valid.

Business and personal checks can be reordered at your local TSB Financial branch or through Empeople Digital Banking but will be branded as Empeople Credit Union.

Please note: Any auto pays, direct deposits, and new check orders after September 29, will reflect your new Empeople account and routing number.

Online and mobile banking will migrate to Empeople Digital Banking on September 26, 2025 and TSB Financial online and mobile banking will be sunset. Empeople Digital Banking will be available to TSB members starting September 29.

Here’s what you need to know about the migration:

1. Enrolling is quick and simple. You’ll need your primary account holder’s Social Security number, email, phone number, and member number. Member numbers were mailed to your address on file at the beginning of September. Email and phone number must match your account information on file. Watch the tutorial
2.  Statements, transaction history, recurring internal transfers, and Bill Pay history and payees will transfer over to Empeople Digital Banking on September 29.
    Please note: If you are expecting a direct deposit from your employer during conversion weekend, your funds will be accessible.
3. We’re here to answer your questions and are happy to help you with your enrollment. Simply call your local branch for assistance to skip waiting in line.

Text APPLE or ANDROID to (309)743-1001 to download the Empeople Digital Banking mobile app today.

You will continue to receive printed statements, and e-statements will be accessible through Empeople Digital Banking. Your statement will now say Empeople Credit Union.

If you’re already enrolled, view your e-statements in Empeople Digital Banking by:

• Selecting “E-Documents” from the left menu.
• Selecting the document you wish to print or download.
• Selecting “View and Print.”

No, you will not need to inform your employer of any direct deposit changes. Our team has ensured that all checks, electronic deposits and withdrawals will continue to post after core merger.

Please note: If you are expecting a direct deposit from your employer during conversion weekend (Sept. 26-28), your funds will be accessible.

No, there is no action required on your end to continue receiving electronic Social Security benefits. Empeople team members have worked to ensure all direct deposit information has been updated for members with Social Security benefits.

Please confirm your email and mailing address with TSB Financial staff by visiting your local branch or calling us at 920-269-7777 during normal business hours.

Additionally, watch for two 1099 forms (one from TSB Bank and another from Empeople Credit Union) during tax season if your savings accounts earned dividends this year.

Many TSB Financial members will receive better rates after our core systems are combined in September. In preparation for our core merger, TSB members can expect communications via email and paper mail regarding the following updates.

• Early September: New member account numbers, Empeople Digital Banking
• Mid-September: New Empeople debit cards

To ensure you receive all necessary communications, please ensure your email and mail address are up to date in your account profile.

As a TSB Financial member, the full suite of Empeople products and services are available to you. You may open a new savings or checking account, certificate, or loan by visiting your local branch, applying through Empeople Digital Banking, or by visiting Empeople.com.

Please mail deposits and loan payments to: Empeople Credit Union, PO Box 339, Moline, IL 61266

Share feedback about your experience, ask questions about the transition, or simply offer kudos to your local branch staff.