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The Empeople Debit Card

You’re Protected with Visa® Zero Liability

You won’t be held responsible for unauthorized charges – our guarantee. You are protected if your debit card is lost, stolen, compromised, or fraudulently used, online or offline.*

If your card is lost, stolen, or you see unauthorized charges, contact us immediately at 800-338-6739.

* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact Empeople Credit Union for more details.

Stay Informed with Card Controls & Alerts

Stay informed and in control with real-time Card Controls. This Digital Banking feature allows you to lock or unlock your Empeople debit card, set limits for transaction amounts and merchant types, and let us know when and where you’re traveling.

Customize alerts to ensure you’re on top of your transactions. Set text or email alerts for balance thresholds, transaction types, transactions at certain merchants or locations, and other activity.

Fraud Alerts help you manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device using text messaging and/or digital voice phone calls.

Shop, Tap, Done.

Take debit card security to another level with contactless pay. It’s easy – just tap your card where contactless pay is available. Add your Empeople debit card to your favorite digital wallet for even more convenience.

Contactless pay works by generating and transmitting a one-time, transaction-specific code, which is extremely effective in reducing fraud.

How do I activate my debit card?

Dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (800) 338-6739 for assistance.

Are there currency conversion fees to use my Visa debit card internationally?

The Credit Union does not charge a conversion fee to use your debit card out of the United States.

What do I do if my Visa debit card does not work?

It is important for you to keep your contact information up to date. If there are suspicious transactions and our Card Services cannot contact you, the card could be restricted. If you have used an invalid PIN several times your card could be locked out. If you have reached your daily withdrawal limit, this could be another reason your card is not working. Please contact us at (833) 852-0085 or by sending us a message within Digital Banking.

My debit card is expiring. When I can I expect a new one?

The expiration date on your debit card means that it can be used until the last day of the month shown. A new card is ordered at the beginning of the month in which they expire and then it takes approximately 7-10 business days to receive them.

Can I change my Visa debit card PIN number?

Yes. Please dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (833) 852-0085 for assistance.

How can I get my PIN for my Visa Debit and/or my Visa Credit Card?

For Visa Debit Cards please call (866) 985-2273.

For Visa Credit Cards, please call Visa Card Services at (888) 886-0083.

With Empeople, you can do things your own way—but you won't have to do them alone.