Empeople Credit Union has officially acquired TSB Bank.
Empeople Credit Union has officially acquired TSB Bank. As of November 1, 2024, you are now a member of TSB Financial, a division of Empeople Credit Union.
This page contains all the information you need to ensure a smooth transition. We answer frequently asked questions and give you a timeline of what to expect over the next year. We look forward to having you as a member!
Why TSB and Empeople?
TSB and Empeople are more than just financial institutions, they are pillars of the community. TSB has a rich history of supporting both residents and businesses in Wisconsin for over 100 years. With our history at the John Deere Horicon Works, it’s only fitting that TSB’s path would cross with Empeople’s, which began in 1935 as Deere & Company Credit Union.
Together, as TSB Financial, a division of Empeople Credit Union, we are combining resources to bring members and businesses market-leading rates on savings and loans, one-on-one financial guidance, and a five-star digital banking experience.
What is the relationship between TSB Financial and Empeople?
TSB Financial, a division of Empeople Credit Union, is the new name of TSB Bank. Because Empeople is a credit union, TSB can no longer use the word “bank” in its name, and bank customers are now Empeople Credit Union members. You will see the name “TSB Financial” on signage and marketing materials, but account documents will say Empeople Credit Union, per regulatory requirements.
Information about your accounts
Learn more about how your deposits, loans, and digital banking could be impacted.
Your TSB Bank accounts, account numbers and balances will remain the same.
Effective immediately, you may receive better rates on your savings accounts.
With the conversion to TSB Financial, a division of Empeople Credit Union, every member will have a membership share, also known as a “prime share.” This share account represents your share of ownership in the credit union, and all your other accounts will be tied to this prime share.
If you had a savings account with TSB Bank, it will become your prime share when TSB’s core system merges with Empeople’s core system in the fourth quarter of 2025. At that time, Empeople will fund a $5 deposit into your account. You can continue to add additional funds to your account as desired.
If you do not have a savings account with TSB upon core conversion, we will open a prime share account with Empeople and fund it with $5. You can add to this account if you wish, but you are not required to do so.
Debit cards
Your TSB Bank debit cards will continue to work until our core processing systems are synced in the winter of 2025. You will be notified by email and letter before your new debit cards are sent.
To dispute a transaction on your TSB Bank debit card, call Shazam® at (833) 288-1126.
For questions about your debit card, or to report a lost or stolen card, please call TSB Financial at (920) 269-7777.
Credit cards
Your TSB Bank credit cards will continue to work until they expire. You will be notified by email and letter before your new credit cards are sent.
For questions about your credit card, or to report a lost or stolen card, please call the number on the back of your card.
Your loans will remain at TSB Financial with your current balances, rates and terms. However, loan disclosures will now reference Empeople Credit Union as your servicer. You will continue to make loan payments as you have been until our core processing systems are combined in the fourth quarter of 2025, but payments must now be made out to Empeople Credit Union.
You will receive communication via email when you can make loan payments through the new Empeople Digital Banking app, which will likely occur in late 2025.
Automatic loan payments
Home equity loans
Because TSB Financial is a division of Empeople Credit Union, what were previously known as “CDs” (certificates of deposit) will be called “Share Certificates,” per NCUA regulations. If you currently have a certificate with TSB, your current rate will remain the same. When your certificate matures, it will automatically renew for your convenience, and you will receive whatever rate is effective at the time of renewal. If don’t want your certificate to be renewed upon maturity, please visit your local branch, or call us at (920) 269-7777 during normal business hours.
Your TSB Bank checks are still valid.
Business and personal checks can be reordered at your local TSB Financial branch but will be branded as Empeople Credit Union.
The same online and mobile banking will continue to be available to you until our core processing systems are converted in the fourth quarter of 2025. You will soon see the name “TSB Financial, a division of Empeople Credit Union,” in online and mobile banking. Bill payments and recurring payments set up via online and mobile banking will continue to process as normal.
You will continue to receive printed statements, and eStatements will be accessible through TSB Financial online and mobile banking. Your statement will soon say Empeople Credit Union.
Frequently asked questions
Get answers to common questions. We will regularly update this page throughout the conversion from TSB Bank to TSB Financial.
Yes! Your deposit accounts are insured by the National Credit Union Association (NCUA) up to $250,000 per depositor.
NCUA insurance is similar to the FDIC insurance that covered your TSB Bank accounts. The NCUA’s insurance fund is one of the healthiest of all federal deposit insurance funds, and nearly 73,000 Empeople members have trusted the credit union with over $2 billion in assets.
| Single account | Joint account | Retirement accounts (includes IRAs) | Revocable Trust accounts | Corporation, partnership, and unincorporated association account | Government accounts | |
| NCUA insured | $250,000 per owner | $250,000 per co-owner | $250,000 per owner
$250,000 for Keogh All IRA coverage is separate and in addition to coverage for other credit union accounts |
$250,000 per owner, per beneficiary
(includes Coverdell Education Savings Accounts) |
$250,000 per corporation, partnership, or unincorporated association | $250,000 per public unit |
| FDIC insured | $250,000 per owner | $250,000 per co-owner | $250,000 per owner | $250,000 per owner, per beneficiary, up to five beneficiaries | $250,000 per corporation, partnership, or unincorporated association | $250,000 per public unit |
On January 24, 2024, a press release was published to the TSB Bank website, announcing the agreement that Empeople Credit Union was to acquire TSB Bank. Additionally, a website banner announcing the acquisition has been displayed on the TSB Bank website.
In October 2024, updated TSB Financial account disclosures were mailed to all TSB Financial members. Please ask a branch employee to update your mailing and email address if you did not receive these communications.
Please confirm your email and mailing address with TSB Financial staff by visiting your local branch or calling us at (920) 269-7777 during normal business hours.
Yes. Ryan Mueller has been promoted to Market President, and Tom O’Connor has stepped into a business development role to continue to grow and serve Lomira, Mayville, and Theresa communities.
After our core processing systems are combined, there will be changes to rates, ATMs, digital banking, and other operations. We will communicate more information as we get closer to the fourth quarter of 2025, and throughout the year leading up to the conversion date.
You may open an account online by clicking the “Join” button at the top of this page.
Until our core conversion, you will be unable to transact on your account in-branch and must use Empeople Digital Banking to make transfers, deposits, and more.
Empeople’s board of directors are all members of the credit union, meaning your interest is their interest too! We will welcome a TSB Financial representative onto the Empeople board of directors. Board seats are voted on by members at our annual meeting.
You can also share your feedback directly with us! Submit your thoughts on TSB Financial products and services in this short survey.
Contact us
Lomira
695 East Avenue, P.O. Box 1111
Lomira, WI 53048
Phone: (920) 269-7777
Lobby & drive-up hours
Monday – Thursday: 8:30 – 5:00
Friday: 8:30 – 6:00
Saturday: 8:30 – 12:00
Sunday: Closed
Mayville Office
1390 B Horicon Street, P.O. Box 33
Mayville, WI 53050
Phone: (920) 387-4800
Lobby & drive-up hours
Monday – Friday: 8:30 – 5:00
Saturday: 8:30 – 12:00
Sunday: Closed
Theresa Office
113 North Milwaukee Street, P.O. Box 128
Theresa, WI 53091
Phone: (920) 488-3604
Lobby & drive-up hours
Monday – Friday: 9:00 – 5:00 Closed 12:30 – 1:30 for lunch
Saturday: 8:30 – 12:00
Sunday: Closed