Get answers to your questions.
Which Empeople Visa Credit Card is best?
Empeople offers three Credit Card Programs: Platinum, Platinum Plus and Signature. Depending upon how you use your card, our three card programs pay you back with a Lower Interest Rate, Merchandise and Travel Rewards or 1.5% Cash Back
Empeople Visa Signature offers 1.5% Cash Back, every day, on every purchase and no rotating categories.
Empeople Visa Platinum offers a lower interest rate, which may benefit you if you carry a balance – up to 1% less than Platinum Plus.
Empeople Visa Platinum Plus offers rewards, one point per dollar spent. Redeem Points for Travel Rewards, Merchandise, Gift Cards or redeem points as a cash rebate to your Empeople savings or checking account or Visa statement credit.
What is the maximum limit on a Credit Card?
Credit limits are based on individual credit history, credit score, income and relationship with the Credit Union. To learn more, you may call us at (800) 338-6739.
Do you have a Credit Card with rewards?
Yes we do. Our Visa Platinum Plus card has all the great benefits of our Visa Platinum card, plus Rewards! For every dollar you spend in purchases, you earn rewards points. Use your points to choose from travel and merchandise rewards along with event tickets, gift cards and account credits. Rewards are subject to terms and conditions.
Plus, the Empeople Visa Signature Card offers 1.5% Cash Back. No rotating categories, no limits, rewards do not expire and there is no annual fee.
Applying for your Empeople Visa is easy. You can either complete an application in Online Banking (once logged in, click on Loan Requests tab), or call us at (800) 338-6739.
Can I get my Credit Card interest rate lowered and do you match other credit unions' interest rates?
Empeople offers Best in Market rates for all deposit and loan products. We do not match competitor rates on credit cards, nor do we lower the interest rate on cards. We monitor our cards based on credit scores and adjust the rate according to our credit card agreement.
Can I request a Credit Card limit increase online?
You can apply for a credit card limit increase or any other consumer loan with Empeople within Digital Banking. Once logged in, click on the Apply for a loan tab in the menu on the left side of the screen. Select the credit card type you have or want to change to and fill in the application like normal, entering the limit you want during the application process. If you are not a Digital Banking user, you can contact the Credit Union at (800) 338-6739.
How do I activate my Visa Credit Card?
You may activate your Visa credit card by calling the number listed on the sticker on the front of the card or by calling Visa Card Services at (800) 631-3197 – 24 hours a day, 7 days a week.
Can I use my Visa credit or debit card internationally?
Yes, and we don’t charge additional fees for international purchases! To use your Visa credit or debit card internationally, you will need to set up a Travel Notice within Card Controls in Digital Banking. Card Controls can be found on the home page of Digital Banking. When submitting a Travel Notice in Card Controls, you will be asked to provide the travel type, Domestic or International, your destination, and the dates you will be traveling.
If you are not a Digital Banking user and need to submit a travel notice, please call us at (800) 338-6739 to do so.
How do I enroll in Card Controls and Fraud Alerts?
Stay informed and in control with real-time alerts. Set alerts, controls and spending limits for all your Empeople credit cards. Control how, when, and where your cards are used.
We already enrolled you in Automated Fraud Alerts to provide real-time Fraud Alerts for your convenience and help you manage your account activity and quickly identify potentially fraudulent transactions.
What is the 24/7 Visa Member Service phone number?
Simply dial (833) 254-6384 for 24/7 service to your Empeople Visa credit card.
Are there currency conversion fees to use my Visa Credit Card in a foreign country?
Empeople does not charge a conversion fee to use your Empeople Visa credit or debit card out of the country.
How do I make a Credit Card payment in Digital Banking?
While logged into Digital Banking, select the panel for your credit card and select the “Manage account” button. Once inside the credit card site, select Make payment. You can choose to make a one-time payment or set up automatic payments.
If you want to pay your credit card by bill transferring money from your Empeople account, you can do so by hitting the “Pay” button on the right side of the credit card page within Digital Banking.
If you have additional questions, please contact Member Services at (800) 338-6739.
How do I track my Visa Credit Card activities?
Log in to Digital Banking and select the credit card you would like to view at the top of your Dashboard. On this page, you will be able to view your transactions. This is also where you can make payments and view additional credit card information. If you are not a Digital Banking user, you may call Visa Card Services at (833)254-6384.
How do I make a credit card payment?
In Digital Banking, you are able to make payments, set up recurring payments, or pay from another financial institution. Log in to Digital Banking and select the credit card you would like to make a payment for at the top of your Dashboard. Once on this page, click the Pay button next to your next payment date or select the Manage account tile at the top of the screen. The Pay button will allow you to transfer funds from your Empeople account to your credit card. If you select Manage account, you will be directed to our credit card site where you can click Payments and then Make a Payment from the drop-down menu. Members can use this to set up automatic recurring payments from Empeople or any other financial institution. This can also be used to complete one-time payments from other financial institutions.
Don’t have Digital Banking? Sign up today and join thousands of other credit union members in a safe and easy way to bank! If you are not a Digital Banking user, you may call Visa Card Services at (833)254-6384.
Credit Card Payment Address:
Empeople Payment Processing
P.O. Box 660493, Dallas, TX 75266-0493
How can I close/cancel a Visa Credit Card account?
To close a Visa credit card, you can submit a secure message through Digital Banking. Once logged in, click on the Messages tab in the menu on the left-hand side of the screen. On this page, select Start a Conversation.
If you are not a Digital Banking user, you can contact the Credit Union at (800) 338-6739.
How do I find out about the purchases appearing on my Credit Card statement?
In most cases, a phone number is listed next to the merchant’s name on the card statement. If you think the charge is not yours, you can file a dispute with Visa Card Services at (833)254-6384.
How can I apply for an auto loan?
Applying is easy. Log in to Digital Banking and select Apply for a loan from the menu or call us at (800) 338-6739.
How old of a car can I get an auto loan on?
We will finance autos up to 12 model years old at either new or used auto rates depending on model year. Vehicles older than 12 model years will be considered at an increased interest rate. This rate depends on credit and relationship with the credit union.
How much can I borrow on an auto loan?
Empeople will lend up to 100% financing, not exceeding the lesser of MSRP or the final purchase price plus tax and Vehicle Service Agreement on new vehicles or the NADA Retail value plus/minus options and mileage on used vehicles.
How much insurance do you require for an auto loan?
We require collision and comprehensive coverage with a maximum $1,000 deductible on each.
Can I apply for a vehicle loan if I haven't found the make and model I want yet?
Yes! Applying is easy. Log in to Digital Banking and select Apply for a loan from the menu on the left-hand side of the page or call us at (800) 338-6739.
What is the maximum term for an auto loan?
Can I Skip A Payment on my loan?
You can request to skip a loan payment in Digital Banking. Click Skip a payment from the menu on the left hand of the page. Select the loan you wish to skip. If you are not a Digital Banking user, you may call the Credit Union at (800) 338-6739 to request to skip a loan payment. Restrictions may apply. Interest will continue to accrue through the deferred payment period.
Do you offer payment protection for auto loans?
Yes, we offer Credit Life, Disability and Unemployement Insurance on our loans.
Can I get an auto loan without a down payment?
Yes, we can finance the full purchase price, including tax, title, and license fees.
Can I refinance my car?
You can apply to refinance your auto. Simply log in to Digital Banking and select Apply for a loan from the menu on the left-hand side of the page or call us at (800) 338-6739.
How can I join the Credit Union?
Empeople Credit Union serves employees, contract employees and retirees of John Deere; employees of a John Deere wholly-owned subsidiary or joint venture. Empeople also serves the communities of Cumberland and York counties, Maine, and the city of Bangor, Maine, and immediate family of a current member.
To become a member/owner, simply complete the Online Membership Application. After we have received your application, we will review it for qualification. If qualified to be a member, one of our experienced Member Specialist will call you to set up the account in your specifications. You will be required to deposit $5.00 for your share of membership in the Credit Union. Once you join, you are a member for life. No matter where you live, where you work, or for whom – you can still enjoy the same great benefits and services of Empeople.
What is your mailing address?
Empeople | P.O. Box 339 | Moline, IL 61266-0339
What is the Credit Union's ABA number or routing number?
Empeople routing number is 2711-8642-3. An ABA number is a unique number assigned by the American Bankers Association (ABA) that identifies a specific federal or state-chartered bank or savings institution. This is also known as a routing number.
Do you have any job openings?
Based in Moline, Illinois, Empeople serves over 38,000 members and has over $1.3 billion in assets.
You’ll enjoy a great working environment, comprehensive pay and benefit package to include, bonus and profit-sharing plans, affordable health, dental, and vision insurance, company paid life and disability insurance, 401k plan with match, and paid vacations and holidays. See our careers page for current opportunities.
How can I order checks?
You may reorder checks by logging into Digital Banking and selecting the checking account you wish to order the checks for. Then selecting Check Order.
How can I obtain my account number(s)?
You can view your account numbers within Digital Banking. Simply log in and select the account you would like to view. Your full account number is listed under the Details section. If you are not a Digital Banking user, we would be happy to give this information to you after proper verification of identity. Please contact us at (800) 338-6739.
Do you have a credit card with rewards?
Yes, we do. The Empeople Signature card pays 1.5% Cash Back for every purchase. No rotating categories or Sign-ups to earn Cash Back.
Yes. Our Signature Card provides cashback rewards and our Platinum Plus card provides points that are redeemable for various things. Rewards are subject to terms and conditions. Applying is easy. Log in to Digital Banking and select Apply for a loan from the menu on the left-hand side of the page or call us at (800) 338-6739.
Do you offer mortgage loans?
Log in to Digital Banking and select Apply for a mortgage from the menu on the left-hand side of the page. Once on this page, you can either select the Apply Now button or select a specific Mortgage Loan Originator to apply with. To apply for a mortgage loan, you can also call us at (800) 338-6739 and talk to one of our mortgage loan officers.
Can I deposit checks online?
Yes, we have two ways to remotely deposit checks. eDeposit via Digital Banking – eDeposit allows you to deposit your checks by taking a picture using your smart phone. Best of all, you can do this from anywhere you are without having to come to the credit union. You’ve probably seen advertisements of this type of product on television. Best part is, once the check has been accepted by the credit union, you can destroy it or keep it for your records.
Download the Digital Banking app to your smartphone, at the Google Play or Apple Stores. Just search Empeople.
I am locked out of Digital Banking, how do I reset my password?
On the right side of the main website, click on Log In, to sign into Digital Banking. Click on Forgot Username or Password. You will be prompted for your username and email address. You will then be emailed a temporary password. The temporary password is valid for 7 days and is case-sensitive. Once you enter the temporary password, you will be prompted to create your own. You may also call us at (800) 338-6739 for assistance from one of our representatives.
Can I skip a loan payment?
You can request to skip a loan payment in Digital Banking. Click Skip a payment from the menu on the left hand of the page. Select the loan you wish to skip. If you are not a Digital Banking user, you may call the Credit Union at (800) 338-6739 to request to skip a loan payment. Restrictions may apply. Interest will continue to accrue through the deferred payment period.
Can I transfer money from my credit union account to an account at another financial institution?
Yes. Through Digital Banking you can transfer to or from your account to another financial institution free of charge. You can also transfer money using Zelle®. To learn more about this free service, click here.
How do I access my Visa card in Digital Banking?
Log in to Digital Banking and select the credit card you would like to view at the top of your Dashboard. On this page, you will be able to view your transactions. This is also where you can make payments and view additional credit card information.
How do I apply for a mortgage pre-approval?
Log in to Digital Banking and select Apply for a mortgage from the menu on the left-hand side of the page. Once on this page, you can either select the Apply Now button or select a specific Mortgage Loan Originator to apply with.
Where can I find my tax information?
Log in to Digital Banking and select eDocuments from the menu on the left-hand side of the page. Once on this page, scroll down to see your tax documents. If you are not enrolled in eDocuments, you will be prompted to do so to view this information within Digital Banking.
Find a step-by-step guide here.
I just got married. How do I change my name on my accounts?
Congratulations! To change the name on your accounts, please complete our Name Change Form and return it to the Credit Union.
How do I change my address online?
Log in to Digital Banking and click the circle with your initials in the top right-hand corner. Select Profile from the drop-down menu. From here, you will be able to edit your personal information.
What is Zelle®?
Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.
How do I use Zelle®?
You can send, request, or receive money with Zelle®. To get started, log into Empeople’s mobile app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Empeople account, typically within minutes1.
How do I get started?
It’s easy — Zelle® is already available within the Empeople mobile app! Check our app and follow a few simple steps to enroll with Zelle® today.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Empeople so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Empeople account so you can start sending and receiving money with Zelle® through the Empeople mobile app. Please call Empeople customer support toll-free at (800) 338-6739 for help.
How does Zelle® work?
When you enroll with Zelle® through your Empeople app, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Empeople). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies Empeople of the incoming payment. Empeople then directs the payment into your Empeople account, all while keeping your sensitive account details private.
Is my information secure?
Keeping your money and information safe is a top priority for Empeople. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Empeople account safe.
Who can I send money to with Zelle®?
You can send money to friends, family and others you trust1 even if they have a different bank or credit union.
Since money is sent directly from your Empeople account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
I’m unsure about using Zelle® to pay someone I don’t know. What should I do?
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Empeople nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
What types of payments can I make with Zelle®?
Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your Empeople account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
Neither Empeople nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Can I pay a small business with Zelle®?
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Empeople mobile app using just their email address or U.S. mobile number.
Neither Empeople nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at (800) 338-6739 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our customer support team at (800) 338-6739 so we can help you.
What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Will the person I send money to be notified?
Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.
Someone sent me money with Zelle®, how do I receive it?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Empeople account, typically within minutes1.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Empeople.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give the Empeople customer support team a call toll-free at (800) 338-6739 or get in touch through our support page.
How do I activate my debit card?
Dial (866) 985-2273 to activate your debit card.
- Enter last 4 digits of Social Security#
- Enter CVV2 value on back of card
- Enter card expiration date
- Enter your 4 digit PIN (Personal Identification Number)
If you are experiencing issues, please contact member services at (800) 338-6739 for assistance.
Are there currency conversion fees to use my Visa debit card internationally?
The Credit Union does not charge a conversion fee to use your debit card out of the United States.
What do I do if my Visa debit card does not work?
It is important for you to keep your contact information up to date. If there are suspicious transactions and our Card Services cannot contact you, the card could be restricted. If you have used an invalid PIN several times your card could be locked out. If you have reached your daily withdrawal limit, this could be another reason your card is not working. Please contact us at (855) 710-3059 or by sending us a secure message within Online Banking. Once logged in, click on the Messages tab in the menu on the left-hand side of the screen. On this page, select Start a Conversation.
My debit card is expiring. When I can I expect a new one?
The expiration date on your debit card means that it can be used until the last day of the month shown. A new card is ordered at the beginning of the month in which they expire and then it takes approximately 7-10 business days to receive them.
Can I change my Visa debit card PIN number?
Yes. Please dial (866) 985-2273 to activate your debit card.
- Enter last 4 digits of Social Security#
- Enter CVV2 value on back of card
- Enter card expiration date
- Enter your 4 digit PIN (Personal Identification Number)
If you are experiencing issues, please contact member services at (855) 710-3059 for assistance.
How can I get my PIN for my Visa Debit and/or my Visa Credit Card?
For Visa Debit Cards please call (866) 985-2273.
For Visa Credit Cards, please call Visa Card Services at (888) 886-0083.
What is a chip enhanced card?
New Empeople chip-enhanced debit cards contain an embedded microchip. This chip holds information that is encrypted, making it extremely difficult for the card to be copied or counterfeited. Rather than swiping the card, it is inserted into a chip-enabled terminal to complete the transaction. In addition to the embedded microchip, new debit cards will still have a magnetic stripe on the back so purchases can be made by swiping the card at merchants that have not yet switched to chip-enabled terminals.
Can I use my Visa credit or debit card internationally?
Yes, and we don’t charge additional fees for international purchases! To use your Visa credit or debit card internationally, you will need to set up a Travel Notice within Card Controls in Digital Banking. Card Controls can be found on the home page of Digital Banking. When submitting a Travel Notice in Card Controls, you will be asked to provide the travel type, Domestic or International, your destination, and the dates you will be traveling.
If you are not a Digital Banking user and need to submit a travel notice, please call us at (855) 710-3059 to do so.
What is the difference between a credit card and a debit card?
A Visa debit card is linked to your checking account and uses funds available for purchases.
A Visa credit card is an open line of credit that you borrow against and are responsible to pay back.
Do the balances displayed in digital banking take into account recent debit card activity or payments?
When logging in to Digital Banking, the balance that appears on your main screen is your available balance. The Account Information section will go into more details on your balances.
How do I mark my debit card as lost or stolen and get a replacement Visa card?
We want to help you during this time with whatever you may need. You are able to mark your Empeople card as lost or stolen and order a replacement card with Card Controls within Digital Banking. Stay informed and in control of your cards. If you are not a Digital Banking user and need to report your card as lost or stolen, please call us at (855) 710-3059 to do so.
Does the Visa debit card have an annual fee?
No, the Credit Union does not charge an annual fee for the debit cards.
What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?
Please contact the credit union by calling: (855) 710-3059 for your debit card and (855) 779-1061 for your credit card.
Can I get money from my savings account with my Visa debit card?
Yes. When making a withdrawal from an ATM, simply select Savings from the Account menu. Next, enter the amount you want to withdrawal from your available funds. Finally, finish answering any additional questions, and if available, the funds will be disbursed to you.
Can I have a debit card if I only have a savings account?
Yes. However, members with only have a savings account may only use their debit card at an ATM machine. A debit card linked to a savings cannot be used at a Point-of-Sale terminal. If you prefer more access – anywhere Visa debit cards are accepted – please call us and we will assist you in opening a checking account.
How do I enroll in Card Controls and Fraud Alerts?
Stay informed and in control with real-time alerts. Set alerts, controls and spending limits for all your Empeople credit cards. Control how, when, and where your cards are used.
We already enrolled you in Automated Fraud Alerts to provide real-time Fraud Alerts for your convenience and help you manage your account activity and quickly identify potentially fraudulent transactions.
What is Touch ID?
Touch ID is the biometric fingerprint authentication technology available with Apple devices such as iPhone 5s, iPhone 6 and 6S, iPad Air 2, iPad mini 3, or newer.
Why use Touch ID?
Touch ID is meant as a quick and convenient way to access your account. It’s a seamless way to use your fingerprint as your credentials.
How do I Enable or Disable Touch ID?
To manually Enable or Disable Touch ID, go to the application Settings and click on Touch ID. On the Touch ID Settings screen, swipe the Touch ID button. A confirmation prompt will display.
How secure is Touch ID?
Every fingertip is unique, so it is rare that even a small section of two separate fingerprints is alike to register for Touch ID.
If my phone has multiple fingerprints registered, will they be able to access my account?
Yes, all saved fingerprints on your device will have access to your account.
How do I keep my phone further protected?
We recommend you add a passcode or security lock to your phone to further secure access when the device is not in use. In addition, keep your phone software up to date, including your mobile application.
If the device doesn't recognize my fingerprint, can I still view my accounts?
Yes, you will always have the option to log in using your account number/username and password. When the Touch ID prompt comes up click Cancel and enter your account credentials to log in.
Can an account be Enabled for Touch ID on multiple devices?
Yes, an account may be setup on multiple devices.